Refund policy

Last updated: 06 November 2025

7-day window

You have 7 days from delivery to request a return for a refund.

Eligibility

Item must be unused, unworn, unwashed, with all tags and original packaging.
Proof of purchase (Order ID/receipt) is required.

How to start a return

Message us on WhatsApp: +91-8304949490 or email shop.belezacalicut@gmail.com with your Order ID, item name, and reason for return.
We’ll reply with the return address and simple packing/shipping steps.
Returns sent without prior approval will be refused.

Who pays return shipping?

Customer pays return shipping.
If we sent a damaged/defective/wrong item, we’ll cover or reimburse reasonable return shipping after review.

Damaged or wrong item

Please contact us within 24 hours of delivery with photos (and if possible, a brief unboxing video). We’ll make it right.

Non-returnable items

Sale/clearance items, gift cards, custom/altered items.
Items not in original condition (used/washed/perfume or makeup stains/missing tags or packaging).

Exchanges

Please place a new order for the item you want. You can return the original (if eligible) for a refund.

Refund timing

After we receive and inspect your return, we’ll confirm approval and issue a refund to your original payment method within 7–10 business days.
(Your bank/card may take additional time to post the refund.)

Questions? WhatsApp +91-8304949490 or email shop.belezacalicut@gmail.com.
Note: Where local laws grant additional rights, those remain unaffected.